Shipping an item in for repair

Products can be shipped in or carried in. If you ship, we suggest using FedEx or UPS and insuring the package for the full replacement value. Box the product with sufficient padding to prevent shipping damage. Check with your choice of shipping company for proper packaging information. 

  • If the product is under warranty, be sure to include a copy of your proof of purchase. If you are unsure of your warranty status, please email your proof of purchase to and we will verify your warranty before you ship your product in for repair. 

  • If you are a dealer sending the unit in on behalf of a customer, please provide the end user's proof of purchase with their information on it. 

  • If the product is out of warranty, we will charge a bench fee when the product arrives to us. This bench fee is paid upfront and non-refundable. The fee will go towards the final cost of repair. When the service is complete, return shipping cost will be added to the balance due and then charged with the provided payment information. 

  • If the original packing box and material is deemed insufficient, we will repack your unit for safe return shipping. 

Before shipping your item in for repair, please review our shipping instructions and fill out the shipping form to include in the box with your unit. 

Products that are sent in without contact information and are unclaimed for 30 days will be considered abandoned and will be recycled. Make sure to include all contact information.

Contact us

We've been in business since 1981 and constantly strive to improve our service. Your feedback is essential.
If you are not completely satisfied with your service, call our on-duty service manager today or email us at to remedy the situation. Once your product is working perfectly, please share your experience with us and other potential users by leaving a five-star review on Facebook, Google, or Yelp. Thank you!

Leave us a review!